FAQ

Frequently Asked Questions (FAQ)

Welcome to the Jazzvana Wellness FAQ! Below, we’ve answered the most common questions about our products, shipping, returns, payment options, and more. If you have a question that isn’t answered here, feel free to contact us at yourhealth@jazzvanawellness.com.

1. About Our Products

Q: What are BlueHue Transit Time Testing Capsules?
A: BlueHue Transit Time Testing Capsules are a unique wellness tool designed to help you understand your digestive system. They combine high-quality butterfly pea flower powder with food-safe blue FD & C to offer insights into your digestion in a simple and engaging way.

Q: Are your products vegan and cruelty-free?
A: Yes! All Jazzvana Wellness products are crafted with vegan-friendly and cruelty-free ingredients.

Q: How often can I use BlueHue Capsules?
A: BlueHue Transit Time Testing Capsules are safe enough to be used daily; however, we recommend using them occasionally, about once or twice a month, as part of your wellness routine.

2. Shipping & Delivery

Q: Where do you ship?
A: We currently ship to the United States and Canada.

Q: How much does shipping cost?
A:

  • United States: Free Shipping
  • Canada: Shipping rates are calculated at checkout based on weight and destination. Starting January 15, 2025, Canadian orders will have reduced shipping costs as they will be fulfilled locally.

Q: How long does shipping take?
A:

  • United States: Estimated delivery time is 3–7 business days after processing.
  • Canada: Estimated delivery time is 7–21 business days after processing. Local fulfillment beginning January 15, 2025, will reduce delivery times.

Q: Will I receive tracking information?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking details.

Q: Do you ship internationally?
A: At this time, we only ship within the U.S. and Canada.

Q: What happens if my package is lost or damaged?
A:

  • Lost Packages: If tracking shows "Delivered," but you haven’t received your package, contact the carrier directly.
  • Damaged Packages: Please email us at yourhealth@jazzvanawellness.com within 48 hours of receiving your package. Include photos of the damage and your order details, and we’ll help resolve the issue.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be in the same condition as received—unused, with tags, and in their original packaging. For full details, see our Refund Policy.

Q: How do I start a return?
A: To start a return, email us at yourhealth@jazzvanawellness.com with your order details. We’ll provide instructions and a return shipping label if your return is approved.

Q: Are there items that cannot be returned?
A: Yes, certain items like personal care products, hazardous materials, and sale items are non-returnable. See our Refund Policy for more information.

Q: When will I receive my refund?
A: Refunds are processed within 10 business days of receiving and inspecting your return. It may take additional time for your bank or credit card provider to process the refund.

4. Payment & Ordering

Q: What payment methods do you accept?
A: We accept the following payment methods:

  • Credit Cards: Visa, Mastercard, American Express, and Discover
  • Debit Cards: Visa Debit, Mastercard Debit
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay

Q: Can I cancel or modify my order?
A: If your order hasn’t been processed yet, contact us immediately at yourhealth@jazzvanawellness.com, and we’ll do our best to accommodate your request.

Q: Are my payments secure?
A: Yes! All transactions are processed securely through Shopify Payments, which uses industry-standard encryption to protect your data.

5. General Questions

Q: How can I contact customer support?
A: You can reach us via:

Q: Where are you located?
A:

  • U.S. Address: 24542 Verdin St N, Isanti, MN 55040
  • Canadian Address: 15 Harrigan St. Sylvan Lake, Alberta, Canada T4S 1W6

Q: Do you have a physical store?
A: No, Jazzvana Wellness is an online-only store.

 

If you have further questions, don’t hesitate to reach out—we’re here to help!