Shipping policy
Shipping Policy
Effective Date: November 29, 2024
Processing Time
- Orders are processed within 1-3 business days.
- Please note that orders are not shipped or delivered on weekends or holidays.
- During high-demand periods, processing times may be slightly delayed. We will notify you of any significant delays.
Shipping Rates & Delivery Times
United States:
- We offer free shipping on all orders in the USA, except for special promotional items like our Free Sample of BlueHue, which requires a flat shipping fee of $6.
- Estimated delivery time: 3-7 business days after processing.
- US orders are shipped from our US address:
- 24542 Verdin St.NW Isanti, MN 55040
Canada: *Once We Start Shipping From Canada*
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- Shipping rates are calculated based on destination and weight at checkout.
- Estimated delivery time: 7-21 business days after processing.
- Please note that international orders may be subject to customs fees or import taxes.
Shipping Confirmation & Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
Lost or Damaged Packages
- We are not responsible for lost or stolen packages. If your tracking indicates "Delivered" but you have not received your package, please contact the carrier directly.
- If your package arrives damaged, please contact us at yourhealth@jazzvanawellness.com within 48 hours of receipt. Include photos of the damage and your order details for a resolution.
Customs, Duties, and Taxes (Canada)
- Jazzvana Wellness is not responsible for any customs, duties, or taxes applied to Canadian orders. All fees imposed during or after shipping are the responsibility of the customer.
Returns & Refunds
For information about returns and refunds, please see our Refund Policy Page.